Dec 10, 2008

Stranded

The dictionary defines stranded as "to be brought into or left in a difficult or helpless position".

The following letter to editor appeared on newsdurhamregion.com/

To the editor:

Last Friday night my son and I went downtown to take in the Neil Young concert.

We were going out for dinner so decided to do the responsible thing and take the GO Train and Durham Transit. Unfortunately, the GO Train was running late, so we didn't get back to Whitby until after 1 a.m.

There were about 100 of us getting off the GO Train and to my (and many other commuters') disappointment and disbelief, the Durham Transit buses had stopped running.

There were about five cabs that were quickly snapped up. There we were, standing in the GO Train parking lot with no way home. I usually drive to Toronto and after this experience will definitely drive next time.

Can these two agencies (GO and Durham Transit) not talk to each other and take care of their customers? So much for seamless public transport in Durham Region. With all the publicity this time of year about planning ahead and taking public transport, don't depend on Durham Transit to get you home.

Colin Arnott

Whitby
There used to be a time when this would have never happened. When I was driving for Pickering and Ajax Pickering Transit Authority the last buses of the night were always instructed to wait for the arrival of the last Go Train. The longest I heard of bus drivers waiting was until 3 A.M. in the morning. Is this something that has been lost during transition to a bigger and better transit system?

To answer the writer Colin Arnott, yes Go and Durham Transit are able to talk to each other. It is a very simple task. I always used to get my info from the ticket seller in the Go station. They have to remain on duty until the last train arrives and the station is clear of patrons. Then the station is locked up.

This is something I never expected from DRT. Is it time for DRT to review it's policy? Yes.

2 comments:

Anonymous said...

Sorry I haven't been able to read your wonderful blogs Andy, buzy working dontcha know. Anyway just to let you know The stations usually close at around Midnight since they have the automated ticket machines however when possible GO Transit uses the Whiteboard to communicate any delays. And yes we did wait till 3 am when we had the Dial a Bus.

Al Luce - DRT Driver said...

I am rather surprised that DRT would leave their customers stranded on the last train because it is late. Does anyone know if this is the official policy or if management are aware of this incident? It would be interesting to know so that when customers ask us about how late the service goes, we don't tell them we meet the last train if indeed we don't because it is late.